Frequently Asked Questions

Where do you ship to?

We ship worldwide. Our products are dispatched from the US and typically arrive within 7 days, though please allow 7–15 business days for delivery.

How much does shipping cost?

We offer free shipping on all orders, no minimum required.

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your delivery.

Can I return or exchange my order?

Yes! We accept returns within 30 days of delivery on unused items in original condition. Please see our Return Policy for full details.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us at hello@steloni.com within 7 days of receiving your order and we'll make it right.

How do I contact you?

You can reach us at hello@steloni.com. We aim to respond within 1–2 business days.

Are your products suitable for beginners?

Absolutely! Our range is designed for all levels — whether you're just starting out or deepening an existing practice.